Your Questions Answered

Q: What are Doctors Forms?

A: When a funeral is a cremation, two doctors MUST attend and certify death. The first doctor must be the doctor who attended the deceased during his/hers last illness. The duty of the second doctor is essentially one of confirmation. This doctor must not be related to the first doctor either through family or practice. For this service, each doctor makes a separate charge, which we, the Funeral Directors usually pay on behalf of the deceased’s family. (Currently Doctors’ fees are £164.00 in total)

Q: How many people can be seated in the limousine?

A: In each Limousine there is room for six people in the rear compartment.

Q: How do we know what to do at the Funeral?

A: On the day of the funeral the funeral director is there to help and guide you, your family and friends. If you are unsure of anything please tell the funeral director.

Q: Can the family carry the coffin?

A: Yes, although we would ask that you contact us as soon as possible to ensure that it is safe to do so.

Q: Can we visit the deceased and pay our last respects?

A: Yes, our chapels of rest are open during normal working hours, but please telephone us first, to ensure all is ready for your visit. Outside of normal working hours, please make an appointment.

Q: Can we have the deceased brought home?

A: Yes, we can bring the deceased home either on the evening before the service or on the morning of the service, so the deceased can leave from home.

Q: Can we choose what music is played at the crematorium?

A: Yes, if you have a special request or would like a particular piece of music playing either as you walk into or out of the crematorium chapel or during the service, please let the Funeral Director know as soon as possible. Please note that only original recordings are allowed because of copyright laws.

Q: Can we request donations to charity?

A: Yes, if donations to charity are requested in lieu of flowers, we will accept and list donations on your behalf and forward them to the charity of your choice. Alternatively, if you prefer, we can set up a donations page on our website for you, free of charge, where your friends and relatives can make a donation to the charity, or charities, of your choice online.

Q: Are the handles on the coffin removed before the cremation takes place?

A: No. There are strict laws regarding cremation. Nothing may be removed from the coffin before cremation without the permission of the Home Office.

Q: Is each cremation carried out individually?

A: Yes. The identity of the coffin name plate is checked by the crematorium attendant before it is placed in the cremation chamber. An identity label is issued and stays with the remains throughout the cremation process. It is illegal to cremate more than one coffin at any one time.

Q: Do I get the cremated remains back that belong to me?

A: Yes. Once the cremation has taken place, the cremated remains are removed and left to cool before being placed in an urn. This urn is clearly identified as to whose remains they are.

Q: What can I do with the cremated remains?

A: You can place them in the Garden Of Remembrance, but you may not know where they are and you cannot place a headstone with them.

You may wish to purchase a grave just for the purpose of interring the cremated remains. This allows you to have a headstone and have other members of the family buried there in the future. Alternatively, some crematoria, cemeteries and churchyards have small plots specifically for the burial of cremated remains.

You may keep them at home in a special urn or memorial.

You may scatter them in a special place.

The remains may be buried in an existing family grave

If you would like to discuss any of the above alternatives, please contact us and we will be pleased to help you.

Q: How will I know who attended the funeral?

A: A list of mourners who attended the funeral can be made, if requested.

Q: What about catering after the funeral?

A: If you require catering after the funeral, you can make your own arrangements or contact us to make a booking at a hotel or restaurant.

Q: When is the funeral account payable?

A: The funeral account is sent to the person responsible for the arrangements or the solicitor, when necessary, about a week after the funeral. The account can be paid for by cash, cheque or credit card.

Q: How soon after a burial can I put a headstone on the grave?

A: If the grave is ‘earth’ rather than ‘bricked’, then the grave will take six months or more before the ground is firm enough to place the weight of a headstone. If the grave is ‘bricked’ inside, then it does not take as long. For further advice please contact your funeral director, who will be pleased to advise you.