Frequently asked questions

Before a cremation can take place, a doctor (The current GP, or Hospital doctor) is required to complete the cremation documentation.  Doctors normally charge these fees to the funeral director, who then passes on the cost to the family.

All deaths have to be registered, and the people closest to the deceased person have a legal obligation to do this. Deaths should be registered within 5 days – if this is not going to be possible, you should inform the Registrar.

Once the death has been registered with the Registrar, they will provide you with a formal Death Certificate, which is often a necessary document for any legal and estate issues that need to be attended to.

For further details please see our ‘How to register death’ section.

Each Limousine can seat a maximum of six people.

Yes you can as long as it is safe to do so.

We brief you just before the funeral, so you are prepared, and we are always on hand to help.

Yes, we can bring the deceased home either on the evening before the service or on the morning of the service. (Subject to conditions).

Yes, you can. Normally the crematorium have a varied library but you might be required to supply special pieces of music on a CD.

Yes, this is included on traditional funeral only.  We can accept cheques payable to your chosen charity and hold them for a period of time, then forward to the charity and inform you of the amount raised.  Additionally we offer the option of online payments to a Love2Donate charity page which can be setup on your behalf.

There are many other vehicles available such as a Horse Drawn carriage, Motor cycle hearse, Campervan or Vintage lorry.

The cremation process is governed by Cremation Regulations (England & Wales).  The crematorium authorities take great care to ensure that every individual cremation is kept completely separate.

Yes. The identity of the coffin name plate is checked by the crematorium attendant before it is placed in the cremation chamber. An identity label is issued and stays with the remains throughout the cremation process.

It is illegal to cremate more than one coffin at any one time.

There are many options to choose from, some of the most common choices are:

  • Placed in the crematoriums Garden of Remembrance
  • Scatter them in a special location
  • Kept at home in a Urn or Memorial
  • Buried in a family grave.

For further advice please contact us, and we will be happy to assist you.

If the grave is ‘earth’ it will take about six months or more before the ground is firm enough to place the weight of a headstone. If the grave is ‘bricked’ inside or a concrete beam, then it does not take as long.

For further advice please contact the Monumental Department 020 8642 0327, who will be pleased to advise you.

W. A. Truelove & Son understand that a memorial is extremely important for the family to ensure that there is a respectful tribute to their loved one that they can visit. Therefore we offer a large range of memorials with different designs for you to choose from.

Please see our Memorial section or call 020 8642 0327 for further details.

The funeral account is sent to the person responsible for the arrangements or the solicitor/Bank, when necessary, about a week after the funeral.

The account can be paid for by cash, cheque, credit card or Bank transfer upon request.

Please see our ‘Paying for a funeral’ section for further details.

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