Head Office - 118 Carshalton Road, Sutton, Surrey SM1 4RL

Head Office – Sutton
118 Carshalton Road
Sutton
Surrey
SM1 4RL

Tel: 020 8642 8211
Fax: 020 8770 7798
General Manager: Mr. Stephen Lapper Dip. FD
steve.lapper@watltd.co.uk
Funeral Plans Manager: Mr. Paul Shackell Cert. FAA
paul.shackell@watltd.co.uk
Repatriation Manager: Mr. Joseph Tinnirello Dip. FD
joseph.tinnirello@watltd.co.uk










About our Head Office Branch

Our Head Office was originally in Vernon Road, next door to Alma Cottage, where the company was started. It moved to its current location in Carshalton Road in 1930. After the war, it was very difficult to obtain a license to use steel in construction, but Harry Truelove managed to persuade the authorities of the essential nature of our business and built a new garage and chapel block, complete with a purpose built embalming theatre, which was opened in 1950. Through the years, the premises have been extended by the acquisition of neighbouring properties and the site now extends to more than an acre. It is where most of our staff are based, where our vehicles are kept and where our coffins and caskets are prepared. It is also the administrative centre for the company.

We have a large car park with the entrance in Langley Park Road.

As our Head Office, it is staffed 24 hours a day, 365 days a year, but the actual office is open from 8.45 a.m. to 6.00 p.m. from Monday to Friday and from 9.00 a.m. to 1.00 p.m. on Saturdays.


Local contacts

Local Florists London & Belcher – 34, Station Road, Belmont. SM2 6BS (020 8642 0338)
Local Taxi Sutton Private Hire – (020 8661 1000)
SCS – (020 8770 7777)
Local Railway Station National Rail Enquiries – 08457 48 49 50
Nearest Airport Gatwick Enquiries – 0844 892 0322
Heathrow Enquiries – 0870 000 0123
Stanstead Enquiries – 0844 335 1803

Some comments from our clients:

“I wanted to take the time to express to you (Steve Lapper) our sincerest thanks for everything you did for us. The sensitivity with which you and Scott handled everything, both before the day and on the day, when Scott looked after us both with such kindness and care, meant so much to us. We would always recommend you to others, but most of all are in a debt of gratitude to you both.”

“Just a little note to thank you (Steve Lapper) for just being there when I needed a friend. Everything you all did was not only kind but very professional, just about all of our friends and relatives remarked on it. Your man Leroy can never be faulted. Thank you so much for actually coming, it meant so much.”

“Just a note to say you (Paul Martyn) and the rest of the team did L proud on Friday. We would like to thank you personally for all of your support during 3 very difficult weeks. Many thanks for making that particular period as easy as it could possibly be. Please pass on my thanks to everyone at Truelove’s for their amazing support.”

“I wish to send a personal thank you (Paul Shackell) for all your support with the events leading up to the funeral of my late mother. I would also like to thank Leroy, because he showed such respect. I know it is in the nature of your work, but I feel that both of you went the extra mile. I am a fully trained EFQM assessor and I was the National Client Service consultant for a large government agency. If I were assessing the Quality of Service provided by Truelove’s, I would have to declare them ‘Excellent.'”

“We would like to take this opportunity to express our gratitude and the confidence your company took with the instructions and care of details for all the funeral arrangements. We much appreciated all the services provided by your staff and your facilities proved to be of a great help. We would especially like to thank Paul Shackell for all his help, advice and guidance during this very sad time. Also, we are aware that your records are complete in every detail and are kept for future reference. We are confident that we can call upon you again and are aware that your service does not end with the funeral ceremony. God bless and thank all those at W.A. Truelove & Son Ltd involved with providing the complete funeral service.”

“Just wanted to thank you (Tom Lemin) and your team for the funeral that you directed for my father. It really was a fitting send off for him and he would have been proud. Thanks again.”

“Thank you (Tom Lemin) very much for your involvement in making the arrangements regarding the service for my Mother today. The day went off without a hitch and I will always be able to look back on it with a great deal of comfort and satisfaction – everybody involved has been highly professional and comforting. Thanks again for all of your help.”